Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase (Invoice Date), we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and sealed.

Several types of goods are exempt from being returned. Due to the nature of the trading card industry and unforeseen fluctuations in value, ALL Trading Cards cannot be returned.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, or Wentzville Hobby without being approved to do so by Wentzville Hobby.

There are certain situations where only partial refunds are granted:

  • Product with obvious signs of use
  • Any product or item that has been opened, or secure seal opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Return – Refund Process

To request a return and/or refund on a qualified product or item, the following steps must be followed. Any deviation from this process will absolve Wentzville Hobby of any and all responsibility to proceed with this policy, without mutally agreed arrangements in writing.

  1. Inspect your delivery upon delivery, or within 15 days thereof.
  2. If you are unhappy with your purchase, you may request an RMA by emailing returns@wentzvillehobby.com.
  3. We will require detailed pictures of the product, and all packaging referencing the approved RMA, if approved.
  4. If approved, the product is to be shipped to the address below, and we recommend a shipment with a carrier that offers insurance as Wentzville Hobby is not responsible for any return shipping cost or losss if package is not delivered.
  5. All return boxes/shipments must include the RMA and Invoice Number written on the box, or on the shipping label details.
  6. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  7. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounting@wentzvillehobby.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. Products and Items not eligible for Return or Refund are not eligible for exchange of any kind. If you need to exchange it for the same item, send us an email at returns@wentzvillehobby.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Wentzville Hobby, 61 Arbor Hill Ct, Wentzville, MO 63385

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.